Shipping and Returns

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• Is there a shipping cost?  No. We are  proud to offer complimentary shipping on print and collector boxes orders.

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• How are the prints sent?  Most prints and Original Artworks are shipped via tracked delivery.  Larger Artworks may be shipped via a courier.  We do our very best to ensure that all orders are shipped thoughtfully and securely.

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• Do you offer exchanges and returns? We want you to be 100% satisfied with your purchase and we will work with you throughout.  Generally, returns are not accepted, however sometimes things happen.  In the event, we will work together to find a solution.  Any additional shipping charges incurred will be the customer’s responsibility. 

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• Can I cancel an order?  After 24 hours, orders are placed into production and cannot be cancelled.

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• Do you ship internationally?  We are happy to ship worldwide, although additional charges, duties and taxes may occur and are the responsibility of the client.  We will contact you and  work together through the shipping process.

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• How long will it take to receive my order?  It is our goal to have your print shipped within 7 business days and Original Artworks within 7-10 business days. If you have question about the status of your order, please email hello@florencefrasier.co.uk

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• Can my order be rushed?  Yes!  We will always work with you to make your deadline if at all possible.  Please email hello@florencefrasier.co.uk before placing an order if you are interested in rushed processing.  Additional charges may incur.